News Releases

Telephone Scam Targets Sierra Pacific Customers

Dec 11, 2003

Sierra Pacific Power Company
Contact: Gary Aldax
Phone: (775) 834-5508

For Immediate Release

Sierra Pacific Power Company has learned that a person or persons fraudulently representing themselves as employees of Sierra Pacific are calling customers and threatening to disconnect power if a credit card payment is not made over the phone immediately. Sierra Pacific does not call customers and solicit payments.

If a customer is suspicious of the nature of a call involving Sierra Pacific, they should ask for the name and employee identification number of the caller, hang up, and call Sierra Pacific's Corporate Security office at (775) 834-3586 to verify that the call is legitimate. Customers should also report the call to their local law enforcement agency.

Customers who may be at risk of having their power disconnected because of nonpayment will, as always, receive a written ten-day notice and 48-hour notice via U.S. Mail prior to the service being disconnected, unless specific payment arrangements have been previously arranged.

In addition, Sierra Pacific requires field employees and contractors to wear identification badges at all times. Anyone claiming to be a Sierra Pacific employee will be happy to present a photo identification badge and employee number when contacting customers in the field. Employees are never authorized to receive payment in the field.

Sierra Pacific offersseveral convenient wayscustomers can pay their power bills.

  • By U.S. Mail
  • e-Xpress Pay (view and pay online using the CheckFree service).
  • By ATM card, credit card or check-by-phone using the Bill Matrix telephone service
  • Electric check (automatic deduction from your bank account)
  • Drive-thru, drop box and walk-in customer service at the Company's headquarters at 6100 Neil Road, Reno. Walk-in and drop box locations at local district offices throughout northern Nevada.
  • Ready Pay (network of nearly 50 grocery stores, convenience stores and other locations throughout northern Nevada)

To help make bills and payments as convenient as possible, Sierra Pacific also offers the Equal Payment Plan, which helps even out a customer's energy costs over the course of a year, so the monthly payment is the same. The account is reconciled quarterly, so there are no surprises at the end of the year.

More information about these payment options can be found at

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